This schedule is produced by the Kidstock service itself from the settings it runs on, so it
describes what the system does today. It supplements the Privacy Policy; where the two differ,
the shorter period applies.
Closing an account
| What |
Period |
What happens |
| Undo window after you delete your own account |
7 days |
You are signed out everywhere at once. We request cancellation of Stripe and Google
Play renewals and removal of brokerage connections. App Store subscriptions must be
cancelled in your Apple account settings. During these days support can restore the account if you
change your mind. Erasure begins when they end.
|
| Personal data erased |
within 30 days of the request |
Your personal data is erased from active systems, subject to the limited retained
records and separate backup schedule below. Each step is recorded in a deletion
ledger. A parent's explicit deletion of a child's profile, and a withdrawal of
consent, begin erasure immediately with no undo window.
|
| Records that belong to other people |
kept |
Gift history on someone else's portfolio is kept with your name, address and words
removed and every link to it revoked.
|
| Proof that a parent gave consent |
3 years after the account closes |
Dates, versions and locators only — no name and no content — reviewed every year and
removed earlier when no longer needed.
|
| Copies in backups |
being measured
|
The automated backup-completion deadline has not yet been configured. The Privacy
Policy describes the current backup expiration schedule. A deletion stays waiting
on this step rather than complete, and a restore from backup replays every recorded
deletion before the service reopens.
|
Child profiles that go quiet
| Clock |
Period |
What happens |
| A paused child profile |
12 months paused |
Every parent on the child's Mission Control team is told by email and in the app, and
has 30 days
(with a reminder 7 days before the deadline) to reactivate the profile or ask
Kidstock to keep it paused. Reactivation cancels the notice. A request to keep it
paused is reviewed by Kidstock within a fixed deadline and can extend the profile by
at most 12 months at a time. With no answer, the profile
is deleted on the schedule above.
|
| A family that has stopped using Kidstock |
24 months
without any parent on the child's
team signing in
|
The same notice, with 30 days to say the family
is still here. Any parent signing in cancels it. The clock counts a parent's own use of
Kidstock — never a renewing subscription, a background sync or the child's own
activity — and started on the day Kidstock began measuring it, not before.
|
Everything else
| What |
Period |
What happens |
| Support tickets |
12 months after the ticket is closed |
The device and browser details are removed the day the ticket closes; the ticket, its
replies, its screenshots and any copies in our support tools are deleted when the
period ends. Reopening a ticket stops the clock.
|
| A replaced profile picture |
7 days |
Removed from every store once nothing points at it. |
| A note, thank-you, picture or name held for a parent's review |
with the account |
The reviewed words are kept as the record of the decision while the account exists
and emptied when the account is deleted. Nothing held for review is a second copy of
content that has been deleted.
|
| A safety report |
with the account, or under a hold |
A report's words are emptied when the person who made it, or the person it is about,
is deleted — unless Kidstock staff have placed a preservation hold with a documented
basis and a review date, in which case the minimal record is kept until the hold is
released.
|
How to act on this
Delete your own account from Settings → Security on the web or in the app. A parent deletes
a child's profile, or withdraws consent, from Mission Control. For anything else write to privacy@kidstock.app.