Community Guidelines

What people write on Kidstock

• A note from a gift-giver on a gift to a child, and the giver's name.
• A thank-you from a child to the person who gave a gift.
• A child's own name.
• A parent's own words — a gift note, an invitation, an event — which the parent previews before sending.

There is no public feed, no comments, no direct messaging between users, and no content from strangers: a gift-giver reaches a child only through an invitation the child's parent sent.

A parent reviews it first

Nothing a child writes leaves Kidstock, and nothing written for a child reaches them, before a parent on the child's Mission Control team has read it and said so:

• A gift-giver's name and note are shown to the child only when the parent completing the gift chooses to show them.
• A child can thank a gift-giver with one of Kidstock's ready-made phrases at once; a thank-you in the child's own words is sent only after a parent has read it, and a parent may send it, ask for different words, or decide not to send it.
• A new name chosen by a child is shown only after a parent approves it. Children choose their avatars from Kidstock's built-in pictures; they cannot upload photos.

This review is done by people — the child's own parents or guardians — not by software. Kidstock does not run automated screening of children's words. Adults can use a photo to create a small square avatar. We save only that cropped avatar, with hidden data removed, and do not keep the original photo.

What is not allowed

• Bullying, harassment, threats or hateful language, toward a child or anyone else.
• Content that is sexual, violent, or otherwise not appropriate for children.
• Sharing personal information — phone numbers, addresses, school names, account details — in a note to or from a child.
• Trying to contact a child outside Kidstock, or asking a child to.
• Impersonating a parent, a family member or Kidstock.
• Using Kidstock for anything other than its purpose.

Telling Kidstock

Anyone signed in — a child, a parent or a gift-giver — can report a gift note, a thank-you, a picture, a name or a person to Kidstock from the gift page, the gift card, or "Tell Kidstock" in their menu. A child can report their own parent, and a parent's approval is never needed. The person reported is not told who reported them, or that a report was made. Reports go to Kidstock staff only; they are never shared with the family or posted anywhere.

Reports are sorted into:

• Someone is being mean or bullying
• Something rude or not OK for kids
• Someone I don't want contact from
• Personal information was shared
• Someone might be in danger
• Something else

A report that someone might be in danger is treated as urgent and looked at straight away. If someone is in danger right now, call your local emergency number first. Kidstock staff acknowledge every other report within one business day. A person may file up to 10 reports an hour.

What Kidstock does

• Takes content down everywhere, whether or not a parent had approved it.
• Stops a person from writing notes, thank-yous, pictures or names until Kidstock lifts the restriction.
• Suspends an account. Closing a child's account for safety reasons takes two members of staff.
• Keeps a minimal record of a report while there is a documented reason to, with a date on which that reason is reviewed, and otherwise removes it when the people involved delete their accounts.
• Refers a matter to the authorities when a responsible reviewer decides it must.

Questions about these guidelines go to support@kidstock.app. The Privacy Policy and the Data Retention Schedule say what happens to the information involved.